Killington made a serious F&#K up on 365 pass billing.

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ANGUS
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Killington made a serious F&#K up on 365 pass billing.

Post by ANGUS »

Any one else run into this. Found this email after a nice afternoon at the mountain.


"GREETINGS FROM KILLINGTON RESORT

We are writing today to let you know that you may have been charged multiple times for your July 1 Beast 365 All-Seasons Pass payment. We apologize for this and we want you to know it was not a breach, it was an error in our system. We will begin processing refunds of duplicate charges immediately, but credit/debit card refunds can take up to 10 days to post to your account.

If you have any questions or concerns please call 1-800-621-6867. "

Checked my bank account. They billed me 6 times today for one pass. I'm glad I can cover all that. Some people may be paying overdraft fees. So what kind of margins do I get for loaning Killington $520 for ten days? Thats a huge F#&K up on Killingtons part. I normally take the good with the bad when it comes to Killington. I draw the line when they touch my money. :bull :bang :evil:
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Highway Star
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Re: Killington made a serious F&#K up on 365 pass billing.

Post by Highway Star »

Way to go dumbasses. You'd be an idiot to put this on anything but a carefully monitored credit card.

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ANGUS
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Re: Killington made a serious F&#K up on 365 pass billing.

Post by ANGUS »

Checked my bank account this morning. Killington hit my account two more times. For a total of 8 charges on one pass. How does this happen? :bang
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rad1
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Joined: Sep 3rd, '13, 10:20

Re: Killington made a serious F&#K up on 365 pass billing.

Post by rad1 »

Thanks to Killington's screw up my husband's Capital One MasterCard was hit 8 times so the CC company cancelled the card on him fearing fraud. Then they decided to call him with an explanation why. He is traveling right now and stuck without use of the card as they have to issue him a new one. He called Killington to find out what happened and some chucklehead mentioned the system glitch and offered an apology. Seems like they should be offering more than an "i'm sorry" due to all the inconvenience this is causing. Now he has to manually call and cancel all his revolving charges.

Way to go K!
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Captain Hafski
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Re: Killington made a serious F&#K up on 365 pass billing.

Post by Captain Hafski »

Hit my Cap One Visa card 8 times as well!

At least as of last night, they had not shut down my account. Good thing as I am also away on travel.
Goes to show, you don't never know
Watch each card you play, and play it slow
Don't you let that deal go down
Don't you let that deal go down
Looks like its going down no matter what I do !!!
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Bubba
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Re: Killington made a serious F&#K up on 365 pass billing.

Post by Bubba »

Seems to me that anyone whose card got charged more than once should get the month for free. Hitting someone up multiple times demands more than a simple "we're sorry for the inconvenience".
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rad1
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Re: Killington made a serious F&#K up on 365 pass billing.

Post by rad1 »

:like :like :like
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hillbangin
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Re: Killington made a serious F&#K up on 365 pass billing.

Post by hillbangin »

I got hit for $ 1700 bucks - Free stuff better be coming.
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yiddle on da fiddle
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Re: Killington made a serious F&#K up on 365 pass billing.

Post by yiddle on da fiddle »

Blame HersheyHighwayStar. No doubt...he's at the root cause of all this....
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hillbangin
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Re: Killington made a serious F&#K up on 365 pass billing.

Post by hillbangin »

hillbangin wrote:I got hit for $ 1700 bucks - Free stuff better be coming.
I lied - $ 1850 - Fvchers - the credit card companies are as much to blame.......
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madhatter
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Re: Killington made a serious F&#K up on 365 pass billing.

Post by madhatter »

yep 11 extra charges for each of us...
mach es sehr schnell

'exponential reciprocation'- The practice of always giving back more than you take....
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ANGUS
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Re: Killington made a serious F&#K up on 365 pass billing.

Post by ANGUS »

Im at 11 extra charges now!! I may have to take an unpleasant ride to the green building!
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pepperdawg
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Re: Killington made a serious F&#K up on 365 pass billing.

Post by pepperdawg »

Free Hot Chocolate Vouchers are in order I'd say.
-Woof
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madhatter
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Joined: Apr 2nd, '08, 17:26

Re: Killington made a serious F&#K up on 365 pass billing.

Post by madhatter »

pepperdawg wrote:Free Hot Chocolate Vouchers are in order I'd say.
good today only....actually it's just chocolate milk setting out on the umbrella deck, stop by and grab yourself one, but please be sure to only take one...
mach es sehr schnell

'exponential reciprocation'- The practice of always giving back more than you take....
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ME2VTSkier
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Re: Killington made a serious F&#K up on 365 pass billing.

Post by ME2VTSkier »

How hard is it to call your credit card company and tell them to decline any further transactions other than one each month in the amount of "x" dollars?
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