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Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 1st, '18, 19:11
by ANGUS
Any one else run into this. Found this email after a nice afternoon at the mountain.


"GREETINGS FROM KILLINGTON RESORT

We are writing today to let you know that you may have been charged multiple times for your July 1 Beast 365 All-Seasons Pass payment. We apologize for this and we want you to know it was not a breach, it was an error in our system. We will begin processing refunds of duplicate charges immediately, but credit/debit card refunds can take up to 10 days to post to your account.

If you have any questions or concerns please call 1-800-621-6867. "

Checked my bank account. They billed me 6 times today for one pass. I'm glad I can cover all that. Some people may be paying overdraft fees. So what kind of margins do I get for loaning Killington $520 for ten days? Thats a huge F#&K up on Killingtons part. I normally take the good with the bad when it comes to Killington. I draw the line when they touch my money. :bull :bang :evil:

Re: Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 1st, '18, 22:40
by Highway Star
Way to go dumbasses. You'd be an idiot to put this on anything but a carefully monitored credit card.

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Re: Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 2nd, '18, 06:17
by ANGUS
Checked my bank account this morning. Killington hit my account two more times. For a total of 8 charges on one pass. How does this happen? :bang

Re: Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 2nd, '18, 09:01
by rad1
Thanks to Killington's screw up my husband's Capital One MasterCard was hit 8 times so the CC company cancelled the card on him fearing fraud. Then they decided to call him with an explanation why. He is traveling right now and stuck without use of the card as they have to issue him a new one. He called Killington to find out what happened and some chucklehead mentioned the system glitch and offered an apology. Seems like they should be offering more than an "i'm sorry" due to all the inconvenience this is causing. Now he has to manually call and cancel all his revolving charges.

Way to go K!

Re: Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 2nd, '18, 09:12
by Captain Hafski
Hit my Cap One Visa card 8 times as well!

At least as of last night, they had not shut down my account. Good thing as I am also away on travel.

Re: Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 2nd, '18, 10:27
by Bubba
Seems to me that anyone whose card got charged more than once should get the month for free. Hitting someone up multiple times demands more than a simple "we're sorry for the inconvenience".

Re: Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 2nd, '18, 10:28
by rad1
:like :like :like

Re: Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 2nd, '18, 11:13
by hillbangin
I got hit for $ 1700 bucks - Free stuff better be coming.

Re: Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 2nd, '18, 11:16
by yiddle on da fiddle
Blame HersheyHighwayStar. No doubt...he's at the root cause of all this....

Re: Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 2nd, '18, 11:23
by hillbangin
hillbangin wrote:I got hit for $ 1700 bucks - Free stuff better be coming.
I lied - $ 1850 - Fvchers - the credit card companies are as much to blame.......

Re: Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 2nd, '18, 12:53
by madhatter
yep 11 extra charges for each of us...

Re: Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 2nd, '18, 13:18
by ANGUS
Im at 11 extra charges now!! I may have to take an unpleasant ride to the green building!

Re: Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 2nd, '18, 14:00
by pepperdawg
Free Hot Chocolate Vouchers are in order I'd say.

Re: Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 2nd, '18, 14:05
by madhatter
pepperdawg wrote:Free Hot Chocolate Vouchers are in order I'd say.
good today only....actually it's just chocolate milk setting out on the umbrella deck, stop by and grab yourself one, but please be sure to only take one...

Re: Killington made a serious F&#K up on 365 pass billing.

Posted: Jul 2nd, '18, 14:21
by ME2VTSkier
How hard is it to call your credit card company and tell them to decline any further transactions other than one each month in the amount of "x" dollars?