Basin ski shop customer service thumbs up!

Post by **SkiDork** » Jan 2nd, '07, 12:30

as most of you know, Iceman broke his skis and got a new pair from the Basin. I had posted a pic of them in another post. He absolutely loves them!

Well, I was browsing the Line website, and it turns out they're the girls model. I guess the guys helping me out weren't aware...

Anyway, if it were me I wouldn't care but of course if a 9 year old boy found out he'd prolly die from embarrasment. He skied on them Sat and Sunday, so far nobody noticed...

I fired off an e-mail to Rick, and within an hour he called me here at work. He basically said "I apologize for the error, and I'll work on setting it right" - no questions asked.

Kudos to Rick for excellent customer service!

Boys version:

Girls version:

Killington_Lover · Post by **Killington_Lover** » Jan 2nd, '07, 12:32

I think the girls version looks better, assuming the flex's arent any different Id be on the girls hahaha

Post by **SkiDork** » Jan 2nd, '07, 12:34

Killington_Lover wrote:I think the girls version looks better, assuming the flex's arent any different Id be on the girls hahaha

Agreed. I wouldn't care. They're the EXACT same ski, just different graphics...

But imagine him going to a B mogul comp. with those, and some kid noticing they're girls? Fuggettaboutit...

HelmetCam · Post by **HelmetCam** » Jan 2nd, '07, 12:35

Thumbs up on making it right, Rick!

I've always liked the Basin. I'll be there Fri night getting my wife fitted in some new boots.

Anyone know if Ray is working friday night?

Atomic1 · Post by **Atomic1** » Jan 2nd, '07, 12:38

Yup, THE BASIN is a GREAT SHOP and Rick is a great guy!

mrgriffith · Post by **mrgriffith** » Jan 2nd, '07, 12:58

i was going to say something, but was unsure who had gotten the new skis, iceman would be a boy of course. yes girls lines... better switch them up asap as he will be teased till the cows come home.

Post by **SkiDork** » Jan 2nd, '07, 13:03

mrgriffith wrote:i was going to say something, but was unsure who had gotten the new skis, iceman would be a boy of course. yes girls lines... better switch them up asap as he will be teased till the cows come home.

yup.

Not sure what he wants to do - whether to get different skis altogether or just the boys version. I'm gonna ask him tonight.

Killington_Lover · Post by **Killington_Lover** » Jan 2nd, '07, 13:03

SkiDork wrote:
Killington_Lover wrote:I think the girls version looks better, assuming the flex's arent any different Id be on the girls hahaha
Agreed. I wouldn't care. They're the EXACT same ski, just different graphics...

But imagine him going to a B mogul comp. with those, and some kid noticing they're girls? Fuggettaboutit...

Then Iceman could just own them in the competition, and say "well look who skis like a girl"

JK

skifaster · Post by **skifaster** » Jan 2nd, '07, 14:53

thumbs up to The Basin and Crew, good job. I purchased my wifes "second" outfit their last year, good prices and great service without being pushy.

come on two outfits a year bagged me mucho snow time!!!!

powbmps · Post by **powbmps** » Jan 2nd, '07, 14:56

I bought some Predator pants from some guy online. He said they were a little small. Turns out they are Womens pants. I can't get my hands in the pockets, but they are quite slimming.

Too bad I didn't get them at the Basin.

(They've got some good boot fitters there as well.)

andyzee · Post by **andyzee** » Jan 2nd, '07, 15:09

Thumbs up to Basin, but I think Iceman should keep the skis. Toughen the boy up!

XtremeJibber2001 · Post by **XtremeJibber2001** » Jan 2nd, '07, 15:14

I've only been in there once ... but the people that helped me were great. The man who helped me actually talked me out of the expensive Oakley goggles and into something better.

CAPBOY · Post by **CAPBOY** » Jan 2nd, '07, 15:45

Ricks always been good to me. A little expensive, but worth it.

skibags · Post by **skibags** » Jan 2nd, '07, 15:53

I bought the same Line skiis for my 13 yr old son at the Basin in E. Dec.
and it was brought to our attention that the Pink skiis were the girls model( in graphics only). I didn't care but boy my 13 yr old did. Luckily we were together at the sale and we moved quickly over to the "Boys" model.
I can't stand the graphics but who am i to say what a kid likes. I agree about the Basin.. Rick, and his staff ..Great shop!

RedRider · Post by **RedRider** » Jan 2nd, '07, 16:04

I never bought skis or boots there.
Now I will.