Email I received from Nyberg regarding BMMC

[BumpMeister]

I can't beleive the response I got from this tool!

From: Chris Nyberg [mailto:CGNyberg@Killington.com]
Sent: Monday, April 06, 2009 12:03 PM
To: D*** C***lter
Cc: Bob Johnson
Subject: Regarding : BumpMeister


D****,

I received this email from **** ****** one of your staff members that you should be aware of. Using your companies email to rant to me about his dissatisfaction about an event that we hold at Killington Resort should be made on his own time and personal computor. Thought you should know.

Chris Nyberg

President and General Manager

Killington Resort

**** ****** writes:

This Email is directed to Mr Nyberg. (though I doubt he will ever see this).As a Killington client of over 25 years I need to voice my anger and sadness in regards to this past weekends BMMC.

In a word FAILURE! In two short years you have taken a great tradition of spring and essentially killed it off. The attendance this event drew this past weekend has to be an embarrassment and PLEASE do not blame the weather. BMMC has seen huge crowds in monsoon conditions. I also cant imagine a ski resort blaming poor attendance to an on-mountain event due to a snowstorm. That would be laughable.

Also don’t tell me the state of Vermont has clamped down on this event. Its your silly rules that you have your Gestapo rent a cops enforcing that has ruined the spirit of BMMC. I hope you got the message from us loud and clear this week but the real question is do you care?

I know you guys are coming off a rough year. Skier visits must be down buy at least 10%. And I am sure you are not making friends with the local business owners on the access road. Have they sent the lynch mob out to your house yet.

I never thought I would ever utter these words but ASC was never this bad.

Feel free to contact me if you feel I am out of line or if your grand plan for the future has some exciting surprises in store for us. I doubt you or anyone else has the guts to respond.

[daytripper]

great way to get customers to come back

[JerseyGuy]

Jesus H. Christ, if this isn't a hoax, this is the most pathetic, miserable excuse for "customer communication" I've ever seen.

Chris Nyberg, you are a terrible failure. Granted, your PR Clown Tommy Boy is bad enough -- useless at best, occasionally damaging at worst -- but you're supposed to be the Grown-Up here. Whining to someone's boss like a offended little bitch because you don't like their thoughts on your latest Giant PowdrKillington Clusterf-ck is the most worthless, low-rent, unprofessional, completely unacceptable action I've seen from a Killington employee in, oh, at least a few hours or so.

Again, I'm assuming this is legit. It may not be. But if it is... Oh, Chrissie, you literally cannot get the hell out of town fast enough. (And I'm certainly beginning to understand the reasoning behind Shortski's t-shirt).

Love and kisses,
JerseyGuy

P.S. Please don't whine to my mommy about how I'm using my "computor", OK? Pretty please?

[ski2Bsane]

what did your boss say?

[KMartman]

This is the email I just sent him...


dude its laughable that you have the time to send emails to peoples bosses that sent you "hate mail".

Powdr should dock YOUR pay for taking the time to even type and click send. GET TO WORK....

Its painfully obvious that Powdr has pissed off the core Killington customer. You are hurting business on the access road, and turning customers away from the mountain. BMMC was a huge event for Killington and a HUGE draw. Its pathetic the turnout you had this past weekend. Im guessing Budweiser isnt going to come back and sponsor next year...zero turnout = zero people to push their product to...

If the current real estate market didnt suck so bad i'd sell and get a place near a mountain that cares about its "core" customers.

If your goal is to run the "beast of the east" into the ground you're right on track.

Good day sir.


I think we should all start pummeling this guy with emails.....he'll certainly miss some important ones in with all the junk from "us"....

What a jerk!!!!

[BigAirSkier1580]

A part of me really hopes this is a joke.

[shortski]

I'm calling sh*t on this. Please refrains from further posting until I can loo into this matter.

I don't want to lock this but I will if I have to.

[JerseyGuy]

A part of me really hopes this is a joke.

Tell me about it. Think of this, though: how incredibly sad is it that -- true or not -- after two years of arrogant, dishonest, inept management, we believe this letter from the President and General Manager could be legitimate?

[BumpMeister]

A part of me really hopes this is a joke.

Tell me about it. Think of this, though: how incredibly sad is it that -- true or not -- after two years of arrogant, dishonest, inept management, we believe this letter from the President and General Manager could be legitimate?

Dude....I wish I was lying. This is true. my sales manager was kool with it and could not beleive the route this guy took in responding. it really is pathetic.

[shortski]

A part of me really hopes this is a joke.

Tell me about it. Think of this, though: how incredibly sad is it that -- true or not -- after two years of arrogant, dishonest, inept management, we believe this letter from the President and General Manager could be legitimate?

Dude....I wish I was lying. This is true. my sales manager was kool with it and could not beleive the route this guy took in responding. it really is pathetic.

I'm looking into this until then this post is locked, please understand and do not start a new topic on this subject until a confirmation is made. yoyr co-operation and understanding is appreciated.

[shortski]

After looking into this matter it appears form all information that it a legit e-mail form Chris Nyberg. My apologies to BumpMeister. After our discussion and exchange of information he understands why KZone had to be sure it was legit......so I am unlocking this thread and unleashing the hounds from hell on Mr. Nyberg.

I am a little shocked that Mr Nyberg would take this path in dealing with what was a legitimate customer complaint/concern, I don't understand what he hoped to accomplish by contacting the person's employer, I'm completely baffled.

[XtremeJibber2001]

After looking into this matter it appears form all information that it a legit e-mail form Chris Nyberg. My apologies to BumpMeister. After our discussion and exchange of information he understands why KZone had to be sure it was legit......so I am unlocking this thread and unleashing the hounds from hell on Mr. Nyberg.

I am a little shocked that Mr Nyberg would take this path in dealing with what was a legitimate customer complaint/concern, I don't understand what he hoped to accomplish by contacting the person's employer, I'm completely baffled.

He probably hoped BM would get punished in some way ... still pretty pathetic. Surprised me that a man of this level would do this via e-mail or even has the time to follow-up on things like this. He must be pretty pissed!

[icedtea]

now we really know that Nyberg is nuttin but a dirty rat.

[skidogg]

I know what he was tring to accomlish. A real dick move

[KMartman]

Someone should forward this thread to his Bosses at Powdr....

If he has time in his day, which includes listening to customer complaints, to reply to this original email and CC the individuals boss..hes got too much time on his hands and should be out WORKING..

M